1. What shipping options do I have?
For worldwide orders over 89USD, you are eligible for our free standard shipping
which takes around 10-16 days of delivery. If you wish to opt for a faster option,
you could upgrade to DHL Express which takes around 2-4 days.
2. How do I track my order?
After your order is shipped, we will send you a confirmation email with your unique
tracking number where you can check the status of your shipment.
3. What should I do if I wish to return or exchange the item?
If you wish to return or exchange, please send us an email at
email@example.com quoting your order information. We will be in touch for
the return arrangement. For details, see Shipping and Returns here.
4. What if I receive a faulty or wrong item?
For faulty or wrong items received, you may send us an email at
firstname.lastname@example.org to notify us. We will be in touch and advise how you
could return your items for refund or exchange. For details, see Shipping and
5. I can't access my account online, what should I do?
You can reset your password by clicking Forgotten Password. If you still experience
difficulties, please contact us at email@example.com